Code of Conduct

Updated: November 2017

Policy:

London Employment Help Centre (LEHC) endeavors to provide a welcoming and safe environment for the enjoyment of the clients and staff so that all persons may enjoy the benefits of the London Employment Help Centre.

1      Mutual Respect:

Clients and staff are expected to act with respect and consideration for others.

1.1      Behaviour that is disruptive, intrusive, lewd, abusive, harassing or threatening to the Centre’s clients or staff is not permitted.

1.2      Aggressive approaches towards clients or staff, either physical or verbal and throwing objects in a deliberate or            aggressive manner is not permitted.

1.3      Abusive or obscene language is not permitted.

1.4      Weapons of any kind are not permitted on London Employment Help Centre property.

1.5      Consumption of alcohol, illegal drugs or other substances is not permitted on London Employment Help                        Centre property. The Centre reserves the right to refuse service to anyone intoxicated by alcohol, illegal drugs or other substances or whose judgement is impaired as a result of not taking their prescribed medication.

1.6      Clients must abide by the Criminal Code of Canada, and specifically, Part V pertaining to sexual offences,                      public morals and disorderly conduct, including child pornography and obscenity, and Part VIII pertaining to offences against the person, including hate propaganda.

1.7      Clients or staff in the Resource Centre, Computer Lab or on any agency computers may not use it for the                         purposes of gaming, gambling or pornography of any kind. Such activity could result in immediate dismissal or being banned from the agency.

1.8     All users of agency owned technology need to be aware that their computer activity may be monitored.

1.9     Individuals using cell phones are expected to act in consideration of others by speaking quietly and not using               profanity.

1.10     Appropriate attire, including shirts and footwear, is required.

1.11      London Employment Help Centre is a smoke-free environment. Smoking is not permitted within the Centre and within three meters of any door.

1.12      Canvassing, soliciting, or unauthorized distribution or posting of materials is not permitted on London                          Employment Help Centre property.

2      Safety of Children:

Parents, guardians or caregivers are expected to provide supervision and care of children while on the premises of the London Employment Help Centre.

3      Respect for London Employment Help Centre Property:

Clients and staff are expected to treat London Employment Help Centre property including resources, materials, computers, furniture, equipment and building with respect and care to ensure that all persons enjoy equitable access to LEHC resources.

3.1      Clients are not permitted to enter staff areas in the Centre without permission.

3.2      Clients are not permitted to bring animals inside the Centre or within three metres of any door to the outside, with the exception of registered service animals.

3.3      It is an offence under the Criminal Code of Canada to steal or vandalize LEHC property including materials, furniture and equipment. Clients may be required to make available for inspection all bags, purses, carrying cases and briefcases for inspection upon leaving the London Employment Help Centre.

4     Application of the Code of Conduct:

London Employment staff is entrusted with the obligation to ensure that the Code of Conduct is followed. Management will advise clients of appropriate conduct as required and state consequences of not following the Code of Conduct should unacceptable behaviour continue or be repeated.

Any person violating LEHC Code of Conduct risks suspension of the Centre’s privileges, exclusion from the Centre for a period of time, and prosecution.

In a situation where there is a threat or perceived threat of bodily harm to another person, including staff, London Employment Help Centre management or staff will contact the police.

In a situation where there is a contravention or perceived contravention of the law of the Province of Ontario and Canada, London Employment Help Centre management or staff will contact the police.

Questions about the London Employment Help Centre Code of Conduct can be referred to management.