CUSTOMER SERVICE CHARTER
The London Employment Help Centre welcomes all its clients and is committed to providing the highest possible quality of programs and services. It is hoped that client's experiences at the centre will be rewarding and that their individual needs will be fully met. The following pages are an introduction to the Centre's expectations of the exchanges and sharing of experience between clients and the Agency.
The charter is meant to help an organization achieve its goals and to assist and direct its members in their daily undertaking for the organization. They are an organization's "common sense guidebook". Therefore, it is important to remember that the contents of this manual are meant to guide and to serve clients in their endeavours and to assist them in achieving their goals within the context of the agency's mandate.
It is conceivable that a situation will arise where "serving the manual" by blindly applying a policy or procedure will work against a client's efforts and against the attainment of the Centre's own goals. Should a client ever feel such a situation exists, they should not hesitate to seek staff supervisor's opinion. With his/her permission, an "exception to the rule" may be made. Clients are also encouraged to provide feedback (compliments or complaints) to the CEO. All feedback will be followed up on within five working days.
In conclusion, the Customer Service Charter also creates needed accountability within an organization. Read it carefully. When in doubt, ask staff or management at the London Employment Help Centre for clarification.
Note: For a complete copy of the Charter please contact the London Employment Help Centre at 519-439-0501, click here or e-mail the .
